Cargo operations at Navi Mumbai International Airport (NMIA) are facing a series of operational challenges as airlines transition freight services from Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA). Industry stakeholders have raised concerns over cargo-handling capacity, manpower shortages, equipment availability, delays in customs processes and inadequate coordination, creating uncertainty for carriers ahead of the peak air-freight season.
The concerns have intensified following the decision by Malta-based Challenge Group to temporarily suspend its Mumbai cargo operations. The carrier said the current operating environment at NMIA does not yet provide the reliability and certainty required to maintain its services. Challenge Group had shifted its freighter operations to NMIA following the mandatory transition from CSMIA.
According to Challenge Group, cargo-handling bottlenecks have affected both inbound and outbound operations. The airline's Chief Commercial Officer Or Zak highlighted constraints involving dollies, cargo availability and warehouse processes. He said a substantial volume of inbound cargo was waiting on dollies, limiting the ability to offload arriving aircraft, while export shipments were at times not ready, incorrectly built or awaiting release. The resulting bottlenecks could leave freighters departing with significantly reduced loads or, in some cases, without cargo.
Customs brokers have separately flagged serious delays at the NMIA cargo complex. The Brihanmumbai Customs Brokers’ Association (BCBA) has reported instances of flight-checking delays exceeding 72 hours, along with shortages of operational manpower, loaders, forklifts, trained equipment operators and supervisory personnel. The association has also raised concerns about delays in registration and Permanent Deposit account opening, which can hold up cargo clearance even after shipments are ready for customs processing.
Cargo storage has emerged as another concern, with the BCBA reporting instances of import consignments, including heavy and high-value shipments, being exposed to rain. The association has called for better covered storage, stronger cargo-handling procedures, adequate staffing and equipment, and faster resolution of operational grievances.
The timing of these challenges is particularly significant as air cargo volumes enter the traditional peak season. Industry bodies and freight forwarders have indicated that the problems are not isolated, pointing to recurring delays in flight checking, cargo handling and account registration since freighter operations began at NMIA.
Despite the hurdles, NMIA remains strategically important for Mumbai’s long-term aviation and logistics ecosystem. Several international freighter operators have already operated flights to the airport, while incentives such as landing-fee discounts are being offered to strengthen international cargo connectivity.
For NMIA to establish itself as a competitive air cargo hub, industry stakeholders say operational readiness will need to catch up with the airport’s infrastructure capacity, particularly across ground handling, warehousing, customs coordination and cargo-flow management.
𝐒𝐭𝐚𝐲 𝐓𝐮𝐧𝐞𝐝 𝐭𝐨 CARGOCONNECT 𝐟𝐨𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬!
Japan Airlines (JAL) has renewed its cargo technology partnership with CHAMP Cargosystems for multiple years, establishing a pathway for the Japanese carrier to transition to Cargospot neo, an artificial intelligence (AI)-enabled cargo management system. The agreement marks a new phase in the companies’ 12-year collaboration as JAL continues to modernise its air cargo operations. The renewed partnership will align JAL’s evolving business requirements with the capabilities of CHAMP’s next-generation platform, supporting the airline’s efforts to build a more integrated, connected and digitally enabled cargo business. Cargospot neo is built on the CHAMP neo-Platform, which combines an application programming interface (API)-based architecture with AI capabilities to bring operational, commercial and financial processes together in a unified environment. The system is designed to simplify integration among airlines, freight forwarders, ground handlers and technology providers, while improving operational visibility, flexibility and automation. The platform’s AI-enabled capabilities are intended to support decision-making, capacity management, commercial planning and process optimisation. These functions could also help airlines respond more effectively to changing market conditions and customer requirements while modernising their systems without disrupting ongoing operations. The renewed agreement builds on several digital initiatives already implemented by JAL and CHAMP. The companies have introduced services supporting paperless domestic cargo processes and self-service capabilities for JAL’s domestic and international partners through its online portals. These services include API integrations and mobile functionalities and operate on CHAMP’s neo Platform. JAL also uses a range of CHAMP solutions across its cargo network, covering core cargo operations, customs and security compliance, and business intelligence. The planned transition to Cargospot neo represents the next stage in developing these digital capabilities into a more integrated operating environment. Manuel Galindo, Chief Executive Officer of CHAMP Cargosystems, said the renewal reflects the strength of the long-standing relationship and the companies shared ambition to advance air cargo operations. He added that the transition to Cargospot neo-Airline would give JAL access to AI-enabled cargo operations, digital sales capabilities and scalable API connectivity to support high-volume, real-time interactions across its partners and commercial channels. The extended partnership highlights the growing role of AI, automation and API-driven integration in the air cargo industry. As airlines seek greater operational efficiency and more responsive customer services, integrated cargo management platforms are becoming increasingly important in connecting stakeholders, streamlining processes and supporting the next phase of digital transformation. Although, the financial terms and precise duration of the renewed agreement have not been disclosed. 𝐒𝐭𝐚𝐲 𝐓𝐮𝐧𝐞𝐝 𝐭𝐨 CARGOCONNECT 𝐟𝐨𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬!
CharterDesk is strengthening its aerospace transport business by combining dedicated aircraft charters, On-Board Courier (OBC) and Next Flight Out (NFO) services to support airlines, aircraft manufacturers and maintenance providers with urgent and planned shipments. The Budapest-based company handles cargo ranging from small, time-critical replacement parts to aircraft engines, tailoring transport arrangements to delivery deadlines, cargo specifications and operational requirements. Aircraft-on-Ground (AOG) movements remain a key part of its business, but the company also supports planned maintenance programmes and production operations, where dependable component deliveries are essential to keeping engineering schedules on track. Its aerospace portfolio spans aircraft engines, landing gear, avionics, spare parts, tooling and structural components. Each movement requires a different combination of aircraft capacity, handling arrangements and delivery coordination. While larger components demand suitable loading equipment and transport capacity, smaller replacement parts may require rapid connections and carefully coordinated last-mile delivery. “Aerospace transport starts with understanding what the customer needs to achieve and how quickly the shipment must arrive,” says Emir Özdabak, Managing Director of CharterDesk. “We assess the cargo and deadline before recommending a dedicated charter, an On-Board Courier or Next Flight Out service. The objective is to minimise downtime or keep production moving.” Ground Coordination Critical to Time-Sensitive Shipments CharterDesk’s approach extends beyond securing aircraft capacity. Its planning process considers packaging, aircraft suitability, loading equipment, customs requirements, collection and final delivery. Coordination among customers, airlines and ground handlers is central to ensuring that the entire movement aligns with the required schedule. The company demonstrated this approach in a shipment involving two CF6 aircraft engines transported from Helsinki to Casablanca aboard an Ethiopian Airlines Boeing 777 freighter. CharterDesk completed the delivery within 48 hours of receiving the confirmed requirement, coordinating the operation with its airline and ground-handling partners. A key challenge was sourcing and positioning the required 20-foot pallets in Helsinki before departure. The operation therefore depended not only on securing aircraft capacity but also on ensuring that the appropriate equipment was available at the departure airport in time for loading. “The Helsinki operation showed how much depends on preparation on the ground,” Özdabak says. “We needed the right pallets in position before departure and worked closely with our partners to make that happen. Delivering the engines within 48 hours required everyone involved to work to the same operational timetable.” In another assignment, CharterDesk arranged an Antonov An-12 operation from Brussels to Istanbul carrying a LEAP-1A engine. The two movements illustrate how aircraft selection, cargo specifications and ground-handling requirements shape the transport solution for individual aerospace shipments. Security and Confidentiality Underpin Operations Given the value and sensitivity of aerospace components, security and information management form part of CharterDesk’s planning process. The company works with airline and ground-handling partners on appropriate handling arrangements, clear handover procedures and shipment monitoring as cargo moves between operational stakeholders. Confidentiality is another consideration, particularly for projects involving commercially sensitive information. CharterDesk limits the circulation of customer and shipment details to those involved in the operation while meeting applicable regulatory disclosure requirements. “Our customers need confidence in how we handle both their equipment and their information,” Özdabak says. “We agree clear handover procedures, monitor shipments and share operational details with the people who need them. Where a project requires confidentiality, we maintain that discipline while fulfilling every required regulatory disclosure.” Flexible Transport Options Support Aerospace Demand CharterDesk receives regular enquiries covering planned production shipments, maintenance support and urgent AOG requirements. Its customers include airlines, maintenance providers, manufacturers and specialist freight forwarders. Established relationships help the company respond to recurring requirements, while each shipment is assessed individually according to its urgency, dimensions and delivery deadline. The company sees opportunities to develop its aerospace business as fleet operations, maintenance needs and production activity generate demand for specialised transport. Dedicated charters can accommodate engines and oversized components, while OBC and NFO services offer alternatives for smaller, urgent shipments, subject to available capacity and operational requirements. “Aerospace fits our team’s experience and the airline relationships we have developed,” Özdabak says. “A quick, coordinated response can directly affect a customer’s operations, whether we are supporting an urgent AOG requirement or a planned movement. Offering charter, courier and scheduled flight solutions allows us to build the response around each shipment.” CharterDesk’s aerospace strategy centres on bringing technical assessment, transport selection and partner coordination together in a single operational process. By aligning the movement of high-value components with the requirements of airlines, manufacturers and maintenance teams, the company aims to support time-critical deliveries as well as planned production and engineering activity.
GlobeCross GmbH, a wholly owned subsidiary of Lufthansa Cargo, has opened its new headquarters at Frankfurt Airport, bringing its eCommerce logistics, customs clearance and import terminal operations teams together under one roof. The move marks a significant step in integrating the company’s operations following the merger of heyworld GmbH and CB Customs Broker GmbH. Located at one of Europe’s major air cargo and logistics hubs, the new headquarters is designed to improve internal coordination, streamline decision-making and support the company’s growth in cross-border logistics. By consolidating key functions in a shared workspace, GlobeCross aims to strengthen collaboration between teams and enhance operational efficiency, innovation and customer service. GlobeCross supports businesses transporting goods into and across Europe through integrated cross-border eCommerce logistics, import terminal handling and customs clearance services. Its offering combines logistics expertise with digital processes to help customers navigate customs requirements and manage international shipments more efficiently. Commenting on the development, Ashwin Bhat, CEO of Lufthansa Cargo, said the new headquarters reflects GlobeCross’s evolution into an integrated service provider and aligns with Lufthansa Cargo’s mission of enabling global business. He noted that the consolidation brings together the cultures, expertise and capabilities of the two businesses that formed the subsidiary. Nikola Todic, Managing Director of GlobeCross, said the headquarters represents the company’s shared vision and provides a foundation for closer collaboration and future development, supporting its ambition to turn borders into gateways. Established in May 2026 following the formal merger of heyworld and CB Customs Broker, GlobeCross combines digital eCommerce logistics capabilities with more than two decades of customs expertise. Its services include end-to-end eCommerce logistics, specialised import terminal operations and digital customs solutions for international trade. The Frankfurt headquarters is now fully operational. GlobeCross also maintains offices in the Netherlands and China, supporting its international operations. The development reinforces Lufthansa Cargo’s strategy of expanding beyond traditional airport-to-airport airfreight services by integrating complementary logistics and customs capabilities. As cross-border eCommerce continues to generate demand for reliable, transparent and compliant shipment solutions, GlobeCross aims to simplify trade processes and improve the movement of goods across European markets. 𝐒𝐭𝐚𝐲 𝐓𝐮𝐧𝐞𝐝 𝐭𝐨 CARGOCONNECT 𝐟𝐨𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬!