Air India partners with IBS Software to transform air cargo operations

Air India has selected IBS Software, a leading provider of SaaS solutions for the travel and transport industry, to digitally transform its expanding air cargo operations. According to an official release from IBS Software, Air India will utilise the iCargo solution to support its growth plans and commitment to ongoing digital transformation.

The fully integrated iCargo solution will enable Air India to digitise end-to-end cargo management, allowing the integration of numerous cargo operations—from sales to billing—within a single, unified platform. This partnership marks a significant step in Air India’s broader digital transformation initiative, which spans across passenger services, fleet, and cargo operations.

Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India, emphasised the importance of this transformation: “Air India is on a journey to reaffirm its position as a global leader in aviation and to establish foundations for future growth. Air cargo is a key driver in our roadmap, and technology is at the core of it.”

Somit Goyal, Chief Executive Officer of IBS Software, expressed pride in the partnership: “As one of the most iconic airlines in the world, partnering with Air India is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited to partner with a company dedicated to driving this growth. Our market-leading digital platform for the air cargo industry will support Air India’s ambitious transformation goals and strengthen its cargo offerings.”

The first end-to-end implementation of iCargo is scheduled for delivery within nine months from the start of the project. Subsequent phases will introduce additional value-added capabilities, enhancing Air India’s cargo capabilities as it aims to meet India’s target of handling ten million tonnes of air cargo per year by 2030.