dnata Singapore makes the digital dive as it completes implementing Hermes NG at its Changi hub

Ground handler dnata Singapore has begun implementation of Hermes’ New Generation (NG) Ecosystem (Hermes NG) at its hub in Changi Airport, Singapore.

“After the successful upgrade and seeing the benefits of the same system across our operations in Australia, we are excited to implement this technology in Singapore,” said Dirk Goovaerts, Regional Chief Executive Officer, Asia Pacific, dnata.

“The Hermes 5 technology allows for improved oversight on a local and global level, supports enhanced customer engagement and service excellence, elevating data sharing with all our stakeholders in the air cargo eco-system and provides enhanced transparency across the cargo handling process.”

Hermes NG will help dnata Singapore to streamline workflows, provide greater transparency across the handling process, and improve data sharing for all sections of the supply chain.

Hermes NG data can be used with AI and ML algorithms to help decision making and optimise business and handling processes.

“The Hermes NG Ecosystem was developed with a best-in-class digital transformation agenda in mind for ground handling. Our scalable cloud ecosystem, which includes the Hermes 5 Cargo Management System (CMS), NG Business Intelligence (BI) and Datalakes, Hermes Track&Trace, and additional apps, will support dnata’s ongoing drive to digitalisation,” said Yuval Baruch, Chief Executive Officer, Hermes Logistics Technologies.

“Our cloud-based solutions not only support our customers to streamline their services, but also the data we collect when matched with machine-learning algorithms provides valuable insights on efficiencies, costs, and new services.”

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