WestJet Cargo goes digital with cargo.one partnership

WestJet Cargo and cargo.one have launched a partnership to bring the airline’s capacity to the leading air freight platform. This collaboration provides the global freight forwarding community with instant and fully digital access to book WestJet Cargo’s services 24/7. By leveraging cargo.one’s industry-leading platform, WestJet Cargo aims to enhance its digital distribution, adopting best practices and gaining valuable visibility in global markets.

Freight forwarders can now effortlessly access WestJet Cargo’s offers through a seamless, user-friendly platform. The new service allows for instant confirmation and easy management of bookings, including amendments and tracking for general cargo and perishable shipments. The collaboration combines cargo.one’s efficient booking process with WestJet Cargo’s renowned Canadian customer care, ensuring an exceptional end-to-end experience.

Kirsten de Bruijn, WestJet Executive Vice-President, Cargo, commented on the partnership, stating, “This strategic partnership is a logical step in our digital transformation, accelerating our growth in digital bookings. Partnering with cargo.one aligns perfectly with our vision of delivering exceptional customer experiences.”

Moritz Claussen, Founder & Co-CEO of cargo.one, added, “WestJet Cargo stands out as having a particularly strong alignment with cargo.one’s agility and mindset for prioritising the customer experience. Our teams are together applying cargo.one technology and best practices to fully maximise WestJet Cargo’s digital sales journey.”

This partnership is a key component of WestJet Cargo’s extensive digitalisation program aimed at enhancing efficiency and service delivery for customers. cargo.one brings its expertise in digital sales, having launched fully digital distribution for over 50 airlines worldwide. This experience is instrumental in helping WestJet Cargo broaden its market presence and optimise its offerings across various markets.

The collaboration is set to accelerate WestJet Cargo’s online sales progress, driving efficiencies and providing a superior customer experience in the air freight industry.