DHL Express, the world’s leading international express service provider, has been recognised as 2021 Top Employer in India for the sixth consecutive year. The certification further strengthens DHL Express’ goal to be the employer of choice, through its people-centric culture.
The company has also won the accolade in Asia Pacific region for the seventh consecutive year. Apart from India, DHL Express has been awarded with Top Employer in Australia, Hong Kong, Japan, Malaysia, New Zealand, the Philippines, Thailand and Vietnam. This brings the total number of awards that DHL Express has won in the area of workplace excellence to 42 in 2020.
DHL Express annually invests a double digit million Euro amount in its employees around the world. The company runs various HR initiatives to continuously improve the working conditions of its teams and equip its international workforce with the knowledge that they need to be motivated to deliver the best quality service for customers each day.
“Receiving the 2021 Top Employer award is testament to DHL Express’ people-first culture that enables engagement, motivation and empowerment,” said Ken Lee, CEO, DHL Express Asia Pacific. “There is no doubt that 2020 was a challenging year where most had to adjust to new ways of working. Thanks to the great ‘As One’ team spirit, dedication and positive attitude of every employee, we are able to continue serving our customers, and truly living and breathing our big purpose of connecting people, and improving lives.”
The Top Employers Institute, a global organisation that recognises excellence in employee conditions, particularly acknowledged DHL’s strong performance in the areas of Values, Business Strategy, and Ethics and Integrity.
DHL Express continues to invest in leadership development and talent growth programs, including running the Certified International Specialist (CIS) and Certified International Manager (CIM) over the last 10 years. CIS and CIM are a series of training sessions meant to create a powerful sense of community that enables employees to combine best-in-class product knowledge with incomparable service excellence.
“At DHL Express, we are constantly looking at ways to be the employer of choice as we respond to the evolving needs of our people. In fact, our employee engagement score of 96% in 2020 is approbation of our digitalisation efforts in continuously enhancing employee experience, and keeping them engaged and inspired,” said Mateen Thiruselvaam, Senior Vice President, Human Resources, DHL Express Asia Pacific. “Being recognised by both the Top Employers Institute and the Great Place to Work Institute for our workplace culture and practices is a true honour. I see 2021 as a year of healing for all of us as we continue to explore ways to build a contented and energised workforce.”
The Top Employers Institute program certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers 6 HR domains consisting of 20 topics such as People Strategy, Work Environment, Talent Acquisition, Learning, Well-being and Diversity & Inclusion and more.
This award focuses on human resources and people management practices at a granular level – be it talent acquisition, training or culture. As part of the application process, DHL Express outlined its India programs as well global and regional initiatives implemented in the country.
“We are delighted to be listed amongst the world’s top employers for the sixth consecutive year. Being recognised this year is special. COVID-19 brought about an unprecedented impact on people’s livelihood, health and wellbeing. Winning this prestigious title this year goes to show that our efforts to consistently engage with and motivate our team are appreciated,” said R S Subramanian, Senior VP and MD, DHL Express India.
