As a successful manager, you need to know your people, customers and numbers

Journey so far!

After working for Boston Consulting Group (BCG) as management consultant for almost 8 years, I was looking for a new
challenge. When coming across Deutsche Post DHL Group (DPDHL), I started to realise how exciting the logistics industry is.
Without logistics, nothing would work. And on top of that, DPDHL as the global market leader truly lives up to our purpose of ‘Connecting People – Improving lives’. I started my career in DPDHL’s Corporate Center as VP- Corporate Strategy, a natural extension of my experience with BCG. From there, I moved into the Freight division of DHL Global Forwarding, driving the global business strategy for the largest freight forwarder in the industry. And since June 2019, I am excited to be responsible for the company’s business in India, one of most important markets for us today and in the future.

The biggest challenge

Throughout my career, I have faced multiple challenges. The biggest one so far was the management of our business turnaround in 2015/16. After the failure of our IT transformation and a leadership change, we had to rebuild the organisation, bring back the morale into the teams and build up the business confidence with our customers again. As part of the management board, I felt privileged to help drive this turnaround of a global business that is active in more than 150 countries.

Values for success

I believe in the three bottom lines that are an integral part of our company’s strategy. We want to be the ‘Employer of Choice’ for our people, the ‘Provider of Choice’ for our customers and the ‘Investment of Choice’ for our investors. And for me, these three stakeholder groups ultimately define whether we are successful or not. In my work, I live by these bottom lines. My belief is that as a successful manager, you need to know your people, your customers and your numbers.

Interests and hobbies

Besides work, my main priority is my family. Spending time with them gives me energy, inspiration and sometimes the necessary distraction to get a different perspective. Together we enjoy travelling and experiencing different countries and cultures. And whenever I have the time, I like exercising or going for a run.

Message for aspirants

Logistics is an exciting industry and it is becoming more important and more invigorating. We are in the middle of an evolution (or some might say revolution), driven by trends like digitisation and the boom in E-commerce. This will undoubtedly change the way we work and potentially the entire logistics industry. There is no better time than now to join this industry a nd become a part of t his change.

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