In a major development aimed at enhancing India’s logistics and e-commerce capabilities, Amazon Seller Services Private Limited and the Department of Posts (DoP) have signed a Memorandum of Understanding (MoU). The partnership, which began in 2013, leverages DoP’s vast network for the transmission and delivery of parcels, enabling Amazon to reach customers across India, including remote areas.
The MoU was signed in New Delhi by Kushal Vashist, General Manager of the Parcel Directorate at the Department of Posts, and Venkatesh Tiwari, Director of Operations at Amazon Seller Services Pvt Ltd. Senior officials, including Vandita Kaul, Secretary (Posts), and Aman Jain, Director of Public Policy at Amazon, attended the event. The agreement represents a significant step forward in strengthening the collaboration between the two organisations to boost logistics, support job creation, and contribute to India’s economic growth.
The primary objective of the MoU is to explore opportunities for expanding business operations through synchronisation of logistics, capacity-sharing, and the utilisation of DoP’s extensive postal infrastructure. With over 1.6 lakh post offices across India, the Department of Posts offers Amazon unparalleled reach, allowing the e-commerce giant to cater to customers even in the most remote regions.
Key highlights of the partnership include regular quarterly reviews to assess the progress of the collaboration and explore new areas for improvement. Amazon will benefit from increased access to DoP’s infrastructure, improving its logistics efficiency and supporting the company’s expanding e-commerce needs. Meanwhile, the Department of Posts will scale up its parcel business, enhancing its capabilities in e-commerce logistics and driving operational efficiency. This collaboration aligns with India’s broader goal of becoming a global logistics hub, as the partnership aims to streamline operations and deliver enhanced services to customers nationwide.
Both organisations view this MoU as an opportunity to strengthen India’s e-commerce and logistics sectors, empowering businesses and boosting economic activity across the country.
